FAQ

To place an order, simply browse our selection of products, choose the product(s) you would like to purchase, and add them to your cart. From there, you can proceed to checkout and follow the prompts to complete your order. If you have any difficulty placing an order, please don’t hesitate to contact us for assistance.

We accept all major credit cards, as well as PayPal and Apple Pay.

We provide international shipping services to as many countries as possible. During the checkout process, you will be able to select your country from the list of available shipping destinations. If you encounter any issues or cannot find your country on the list, please contact our customer support for further assistance.

The delivery time depends on various factors such as processing time, shipping method, and location. After placing an order, we require 1 to 5 business days to process and prepare it for shipment. Once shipped, the estimated delivery time can range from 7 to 10 business days, depending on your location. In rare cases, orders can take up to 30 days to be delivered.

Yes, we offer free standard shipping on all orders within the United States. Expedited shipping options are also available for an additional fee.

If you need to change your shipping address after placing an order, please contact our customer support as soon as possible. Our team will assist you in updating the shipping address, provided that the order has not already been shipped. It’s important to note that once the order has been shipped, we are unable to modify the shipping address.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the progress of your order by clicking on the tracking link provided in the email or by logging into your account on our website.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 7 days from the date of delivery. The item must be in its original condition, unused, and with all original tags and packaging. Please refer to our Returns Policy page on our website for detailed instructions on how to initiate a return and any specific requirements or limitations.

In the rare event that you receive the wrong item, please contact our customer support immediately. We will work swiftly to resolve the issue and arrange for the correct item to be shipped to you. We may request you to provide pictures or additional information to facilitate the resolution process.

We take maximum care in packaging and shipping your orders, but if your order arrives damaged, please notify us within 7 days of delivery. Please provide us with details and, if possible, pictures of the damaged item and the packaging. Our customer support team will assist you in resolving the issue, which may involve providing a replacement or issuing a refund, depending on the circumstances.

We have a dedicated customer support team available to assist you with any inquiries or concerns. You can reach out to us through various channels, including email, WhatsApp, or social media. Our contact information can be found on the “Contact Us” page on our website.

If you realize that you entered an incorrect shipping address after placing an order, please contact our customer support as soon as possible. If the order has not yet been shipped, we will do our best to update the shipping address for you. However, if the order has already been shipped, it may not be possible to make changes. In such cases, we recommend contacting the shipping carrier directly to see if they can assist in redirecting the package.

If you need to make changes or cancel an order after it has been submitted, please contact our customer support immediately. We will do our best to accommodate your request. However, please note that once an order has entered the processing or shipping stage, changes or cancellations may not be possible. Our customer support team will guide you through the available options and assist you accordingly.

Currently, we do not offer pre-orders for items that are sold out or out of stock. However, we encourage you to subscribe to our newsletter to stay updated on product restocks, new arrivals, and special promotions.

If you have a question that is not answered in our FAQ, please don’t hesitate to contact us. We are happy to help!